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FAQ

Frequently asked questions ?

How do I get there?

We are located at  14 rue Claude Bonnier 33000 Bordeaux

When can I check in?

Check-in is after 3pm

When do I check out?

Check out is noon. Please confirm your payment by 12pm the day of your check-out

Can I change or cancel my reservation?

You can modify or cancel your reservation according to the conditions of the reserved rate.

How is my room guaranteed?

A credit card as a guarantee will only be kept on file until your arrival at the hotel.

Can I store my bags before I check in and after I check out?

If you arrive before the regular check in or if you want to explore Bordeaux after the check out, our team can hold your bags until you’re ready

Can I bring my pet?

We welcome you with a small pet and we will reserve attention for it in the room. A pet fee supplement of €25/night applies.

Where do I park my car?

The hotel car park, located on the ground floor, is available to you upon reservation. A parking supplement of €25/day applies.

Is there Recharging facilities for all electric cars?

We also feature a charging station for electric vehicles in the hotel car park. Please do not forget to reserve your parking space for an electric vehicle in order to be able to recharge your vehicle in a timely manner.

What languages are spoken by the staff?

Our team speaks several languages — primarily French and English.

Can I smoke in the hotel?

Our entire establishment is non-smoking, but ashtrays will be available in our outdoor areas and on the terraces.

What is the maximum room occupancy?

A maximum of 2 people can be accommodated in each room and we have a range of connecting rooms if you decide to stay in tribe mode.

Does the hotel have a laundry?

We work with a laundry outside the hotel for your laundry and dry-cleaning needs. Any task is possible!

What different rooms does the hotel have?

FirstName Bordeaux offers 7 categories of Rooms & Suites: Cocon, Cadette, Canopée, Cockpit, Carat, Suite Collector et Suite First

Can I come with my kids?

Young & old are welcome at FirstName

What are the food and drink options?

Our restaurant & bar, Le Bada, is open daily from 7am to 11pm and welcomes you with a reservation. Our room service is available 24 hours a day.

Do you have wifi?

Yes, there is free WiFi in all public areas and in guest rooms.

Does the hotel have a pool ?

There is no swimming pool at the hotel, but the Water Mirror is not far!

Does the hotel have a gym?

Several fitness rooms are also accessible at any time without time restrictions.  Any special request in the restaurant is welcomed

How do I book a table at the restaurant or at the bar ?

You can book online or directly by going to see a member of our Team in the Lobby. 

Can I order room service?

Our Room Service team and our Housekeepers are there to take care of you throughout your stay.

Can i rent venues?

Several meeting rooms can be rented with a variety of configurations including for a conference, brainstorming, or creative/social room style. We are more than happy to arrange several atmospheres for your meeting according to your needs and desires. All are fully equipped and can be rented by the day or half-day.

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